As a Bank Teller, Here Are 7 Bank App Services That Outdo In-Person Transactions
As more banking services shift online and into mobile apps, some might wonder if the role of the neighborhood bank teller is becoming obsolete. However, despite significant investments in digital banking, branch employees like Rachael P., who has been a teller for five years, remain essential.
Rachael explains that while many tasks are easier on the app, some customers still prefer visiting the branch. This includes older individuals who appreciate personal interaction and small business owners who need to deposit cash. For everyday banking tasks, though, the app is often faster and more convenient.
Here are seven banking services that Rachael believes are better handled through your bank’s mobile app rather than at a branch or over the phone:
**Checking Your Balance and Transactions**
Monitoring your account is one of the simplest mobile banking tasks. It eliminates the need to wait in line at the branch. You can check your balance and transactions anytime, anywhere using the app, making it much more convenient than guessing your account balance before payday.
**Transferring Money**
Transferring funds between accounts or sending money to friends and family is straightforward on banking apps due to their user-friendly interfaces. It only takes a few taps, avoiding the hassle of filling out forms or answering security questions over the phone. Rachael mentions she frequently uses Zelle to transfer money to her parents instantly.
**Paying Bills**
Most banking apps simplify the process of setting up and paying bills. Once you enter the payee information and link your accounts, scheduling one-time or recurring payments is quick and easy. This feature saves time and eliminates the need to mail checks.
**Depositing Checks**
Depositing paper checks by taking photos with your phone has revolutionized banking. Mobile deposit means you no longer need to visit the branch or ATM, making it more convenient for most people. Rachael advises keeping the check until the app confirms the deposit.
**Locking Your Card**
If you misplace your credit or debit card, banking apps allow you to lock and unlock your card instantly. This feature helps prevent fraudulent charges until you find your card and can reactivate it, providing significant peace of mind.
**Getting Account Alerts**
Banking apps enable you to set up text or push notifications to stay informed about your account. You can receive instant alerts for low balances, large purchases, bill payments, and direct deposits. These notifications are useful for avoiding overdrafts and monitoring for potential fraud. Rachael notes that these alerts have helped customers avoid phishing scams by double-checking their app.
**Managing Your Budget**
Many mobile banking apps now include budgeting and savings tools that offer valuable insights. These apps track your spending by category, generate reports, and help you set savings goals. Having this data readily available empowers smarter money management.