Elevating Customer Experience: The New Citigroup Leader’s Vision for Higher Standards
Citigroup has appointed a new leader as part of its major transformation efforts. Viswas Raghavan, previously with JPMorgan Chase, will join Citigroup as the head of banking this summer.
This hiring comes during Citigroup’s largest reorganization in decades, which includes plans to significantly reduce its workforce over the next few years.
Jane Fraser, Citigroup’s CEO, announced that Raghavan will help the company achieve its goals of expanding market share, offering comprehensive services to global clients, and improving business returns.
Raghavan’s background at JPMorgan Chase suggests he is well-suited to help Citigroup become a more efficient company. Known for his deal-making skills and intolerance for underperformance, he will oversee a newly streamlined banking unit that includes investment banking, commercial banking, and corporate banking. His role will be crucial in ensuring these three areas work seamlessly together.
Citigroup aims to elevate its standards and compete more effectively with its more profitable peers. To better meet client expectations, the bank has created a centralized client organization to ensure all services are delivered effectively.
Fraser’s letter about the hiring indicates her readiness to implement further changes, and Raghavan’s reputation suggests he is well-positioned to support these efforts.